Emergency Contact Information for U.S. Citizens

The United States Embassy in San Salvador has consular jurisdiction for all of El Salvador.

The American Citizen Services (ACS) Unit in the Consular Section is open every business day from 7:30 a.m. until 11:30 a.m. with the exception of U.S. and Salvadoran holidays and the first Friday of each month as an Administrative Closure.  Holidays are also posted monthly at the Chancery entrance of the Embassy, located on Urb./ Boulevard Santa Elena.

The American Citizen Services (ACS) Unit does not handle Visas, Immigration information requests, or Salvadoran passports and National Identity Card (DUI) inquiries.

For Visa questions (Immigrant and Non-Immigrant) you may visit the Visa Services Page.

In Case of Emergency

If you need to contact us for emergencies during normal business hours, please contact the American Citizens Services (ACS) Unit by phone at + (503) 2501-2628.  From the United States you may also dial + (301) 985-8840 x – 2628, regular toll charges apply.

For recorded information about our services, please dial + (503) 2501-2600. You may also contact us by e-mail at ACSSanSal@state.gov or by fax at + (503) 2278-6020 or + (503) 2278-5522.

For After-hour Emergencies, you may call + (503) 2501-2999. This phone number is ONLY for assistance in an emergency directly affecting a U.S. Citizen in El Salvador.  Emergencies include death, arrest, kidnapping, missing persons, child abduction, medical emergencies, victims of crime, and lost or stolen passports with an imminent scheduled travel.

For ALL other Non-Emergency Services

Please note that staring on September 12, 2017 you will need an appointment for ALL Consular Services. We will not accept appointments more than 15 minutes before or 15 minutes after the scheduled appointment time.

Appointments are required for ALL Consular Services including Passports, Consular Reports of Birth Abroad (CRBA), Follow-up appointments and Notarial Services.

Appointments for Passports, Consular Reports of Birth Abroad (CRBA), Follow-up appointments and Notarial Services

When scheduling an appointment for Consular Services for Passports, Consular Reports of Birth Abroad, Follow-up appointments and Notarial Services, each applicant needs their own appointment. To schedule an appointment, please click here

Federal Benefits

For more information about federal benefits, please click here

For Visa questions (Immigrant and Non-Immigrant) you may visit the Visa Services Page.