The American Citizen Services (ACS) Unit is open every business day from 7:30 a.m. until 11:30 a.m. with the exception of American and Salvadoran holidays and the first Friday of each month as an administrative closure. Holidays are announced at this link and are also posted monthly at the Chancery entrance of the Embassy, located on the Boulevard Santa Elena.
An appointment will be required for Passports and Consular Reports of Birth Abroad. Walk-ins for these consular services will no longer be accepted. Appointments will not be necessary for notarizations or Federal Benefits. To schedule an appointment click here.
To avoid disrupting travel plans, citizens are urged to apply for passports at least two weeks before any anticipated date of international travel.
Passport applicants should be aware that the consular section of the Embassy prints only those passports that are required for emergency travel. Emergency passports have a limited period of validity.
Applications for full validity passports are reviewed and accepted at the Embassy. All full validity passports are printed at the National Passport Center in New Hampshire in order to ensure that these documents incorporate the best available security features. Secure passports help minimize the misuse of U.S. passports by criminals and terrorists.
Full validity passports normally are available for pick up at the Embassy ten business days after the consular section accepts and approve the passport application. There is NO courier service for U.S. passport deliveries.
The forms used for passport applications can be obtained in advance from the American Citizen Services unit of the Embassy. Many of these forms also can be downloaded from the State Department website at http://travel.state.gov/passport/forms/forms_847.html.
The most common of these forms are the DS-11 and DS-82 application forms and the DS-64 statement of loss or theft of a U.S. passport. DS-5504 must be used to request a new passport reflecting a name change or amending other information on the data page of a current passport.
Each applicant, including children and infants, must submit one recent color photograph that provide a full front view of the applicant’s face against a plain light background. The image of the face, measured from the bottom of the chin to the top of the head (including hair), should be not less than one inch and not more than one and three-eighths inch. Photos may be obtained at the canopied area within the Embassy compound near the visa entrance or from commercial photo shops. The cost for photos is not controlled by the Embassy but typically is seven dollars. (Photo Requirements)
Passport fees may be paid either in U.S. dollars either in cash or with one of the following credit cards: MasterCard, VISA, American Express, Discover/NOVUS, or Diners Club. The fees must be paid at the consular cashier’s window in the American Citizens Services (ACS) unit. Checks and debit cards are not accepted.